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Website Terms and Conditions


 1. General terms and conditions 1.1 These Terms and Conditions explain your rights and obligations in relation to any goods purchased through our site, please read them carefully. By placing an order through our site, you agree to be legally bound by these Terms and Conditions. If you do not wish to be bound by these terms and conditions then you may not place an order using our site. 1.2 This site is owned and operated by Bespoke Gates and Garage Doors Limited if you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or 01278 760068. 

1.3 We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms. 

1.4 The content of and copyright in the Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission. 

1.5 We reserve the right to suspend, restrict or terminate your use of this Site at any time. 

2 Purchasing from us 2.1 To purchase from us using this site you must be a resident of the United Kingdom mainland. We cannot ship to locations outside of the UK mainland other than by specific agreement. If you require shipment outside of the UK mainland please contact our office by phone or email to agree specific terms. 2.2 Payment will be taken as follows 50% at the time of the order and 50% prior to delivery. We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Payment terms for approved credit account customers shall be twenty eight days from date of invoice. All late payments will incur a late payment charge per invoice per month of between £40 - £100. 2.3 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors). 

2.4 All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site or in our brochures or catalogues are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms. 

2.5 We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. 2.6 You are able to correct errors on your order up to the point at which you click on “submit” during the ordering process. It should be noted that if the order has entered the manufacturing and/or sourcing process charges may apply in order to make a change. We reserve the right to increase the contract price should additional work be required if the site is not suitable for the installation of the goods e.g. unexpected obstructions or rock discoveries whilst excavating post holes or cable ducting. It is your responsibility to ensure the site is clear of obstructions and in a workable condition.

3 Pricing

3.1 The prices payable for standard size goods that you order are set out on our website. All prices are exclusive of VAT at the current rates.

3.2 Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, any alternative offer to sell you the goods of any alternative specification and description will state in the email the period for which the offer or the price remains valid.

3.3 We will not be bound to honour any prices where we have contacted you and confirmed that the prices displayed have been displayed in error. In these cases a refund will be offered.

4 Delivery

4.1 You will be required to pay extra for delivery unless free delivery is offered from time to time. It might not be possible for us to deliver to some locations.

4.2 Time of delivery is not covered by these terms and conditions and time is expressly deemed not to be of the essence. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances outside of our control or that of our courier or subcontractor.

4.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

4.4 We are not liable for damage caused during transit or upon delivery if you choose a courier different to the one used by us.

4.5 Good must be checked for damage or missing parts on delivery. You will become the owner of 

the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction. If you find a defect or damage you must tell us within 14 working days of delivery and we will arrange for their return, either to us and/or the re-manufacturer (at our option), at no cost to you. 

4.6 If you install your goods before informing us of any delivery damage or faults then we are under no obligation to repair, replace or refund them. 

4.7 Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and/or installed and paid for in full. 

4.8 All gates purchased will be bagged upon delivery. If you wish to have the gates de-bagged please state this at the time of the order. 

5 Cancellation of Contracts

5.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to this contract. This means you have the right to cancel your instructions within 14 days of placing your order. This applies to all goods excluding gates as these are a bespoke product and made to each individual order. 

5.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received and you must send the goods back to us at your own risk as soon as possible.

5.3 Unless the goods you are returning are faulty, delivery must be arranged and paid for by the customer. 

5.4 We reserve the right not to process your order if, we have insufficient stock to deliver the goods you have ordered, we do not deliver to your area, or, one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

5.5 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

6. Liability

6.1 We are only responsible for losses that are a foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations by anything you do or fail to do, or is due to events which are beyond our reasonable control nor for any cost regarding installation of the goods. We reserve the right to sub-contract the whole or part of the installation, erection or fitting processes under the contract however our terms 

and conditions shall apply equally to those however this will not limit any rights you have as a consumer nor any of your statutory rights nor exclude our liability to you.

6.2 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer or any of your statutory rights nor to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

7. Miscellaneous

7.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party. 

7.2 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address. We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

7.3 The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.