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Shipping & Returns

Refund Policy

As our bespoke Gates, Garage Doors and Joinery are specifically purpose built, it is very important to ensure that you, our Customer and we at Bespoke Gates have a common understanding of your requirements and an agreed specification before we start production. We are unable to accept returns once manufacture has commenced. 

In the unlikely event that you are not fully satisfied with your goods, please contact us immediately so that a suitable solution can be agreed.  This will not affect your statutory rights.

Ironmongery ordered through our online shopping basket can be returned in good order within 14 days and will be credited if no longer required but must be returned to us – carriage paid by the sender.